Passengers wait hours to start holidays as queues build up at Heathrow Airport

Chaos ensues at Heathrow Airport after baggage claim system breaks down, with passengers standing in huge queues and reportedly missing flights.

The video filmed on Thursday morning (18 July) in Terminal 5 of the London airport has passengers waiting for hours to drop their bags off, with knock-on effects even after a Heathrow spokesman said the fault had now been fixed.